TSM – Frequently Asked Questions
What is TSM?
Total Supplier Management- a comprehensive collection of suppliers including name, address,federal information that is maintained by the Supplier’s themselves.
How do I look up a supplier in TSM?
ECU staff should utilize the ECU BIC ID Search before submitting a request through TSM for a new vendor, this will minimize the duplication of vendor information. This report query allows you to search by Last name, First name, Company name and DBA (Doing business As). If you are unsure of the spelling, adding “%” at the beginning and/or end of the first few letters will bring up numerous entries to choose from.
The query can be found here: ECU BIC ID Search.
What information is needed for the Supplier Request?
- Supplier name-Individual’s MUST have last name, first name format
- Email Address
- Type of Supplier (2 sections)
- Complete questions associated with the Supplier type
How will I be notified that the supplier is set up and ready?
- Supplier Management will send an email.
How will the supplier be notified?
- Supplier Management will send an email.
What do I do if the supplier’s address has changed?
- Submit a Request for New Supplier and make a note in one of the comment fields that this is to update supplier information. This will prompt Supplier Management to email an invite the supplier to update their profile.
What do I do if the supplier’s contact information has changed?
- Submit a Request for New Supplier and make a note in one of the comment fields that this is to update supplier information. This will prompt Supplier Management to email an invite the supplier to update their profile.
What happens if I do not get the naming format correct?
- Supplier Management will review the information submitted. If there is an issue, we will return the request back to you for correction.
How do I know what supplier type to select?
- It will be up to you to keep lines of communication open with the supplier. Share with the supplier our new procedures and also the notifications that will be emailed to them.
Why is ECU using Total Supplier Management?
- To eliminate paper, ensure ECU is compliant with Federal and State regulations and guidelines, and to offer ACH payments to suppliers.