Collections Office

The ECU Collections Office services and collects past due balances for students not currently enrolled and partners with Heartland ECSI for collection and servicing of the following student loans:

• Federal Perkins Loans
• Nursing Student Loans
• Health Professions Student Loans
• Loans for Disadvantaged Students
• Primary Care Loans
• Sarah E. Clement Emergency Loans

The application and award process for the Sarah E. Clement Emergency Loan program is handled by the Financial Aid Office. The Collections Office does not determine eligibility for these loans. The Collections Office manages the execution of the promissory note and issues the check to the student. If you have questions concerning eligibility requirements or the status of your Financial Aid application, please contact the Financial Aid Office by email at finaid@ecu.edu  or by phone at (252) 328-6610.